Others may press your buttons but it’s up to you what comes up on the screen

A one or two-day workshop designed for anyone who has ever been referred to as “good old …” If you suffer from ‘Doormat Fatigue’, then this is the programme for you!

Useful for those who are in the front line, regularly dealing with difficult customers and also those working in teams where sometimes it is necessary to say NO occasionally!

Covering Self-Talk, making and refusing requests and effective body language, this course is also effective for those who find it stressful to stand their ground in general discussions with colleagues, when participating in meetings or on a one to one basis.

Objective: To create more harmonious and co-operative working relationships by using assertiveness to enable win/win situations.

Stratus Associates