“ENTHUSIASM, pure and simple, should be one of the most highly prized commodities in your team.”

Have you ever returned from a training workshop fired up with enthusiasm, ready and willing to implement the behaviour changes needed, only to be stopped in your tracks by a negative-thinking manager saying “Well that won’t work like that in the real world” or “That may have been what the trainer said but this is how we do it here”?

Motivated, service-orientated managers are the key to the successful implementation of any customer care programme. The managers who are prepared to listen to new ideas, empower their team to implement changes and support their team when the going gets tough are the managers who will survive this recession.

During this one-day programme managers will learn to build consistency of standards and nurture their team through coaching, feedback and motivation.

This workshop is essential to add value, energy and dynamism to your customer service initiative. It is designed to build upon our ‘Supercharge’ customer service workshop and adds a sense of teamwork and cohesion to your customer-facing programme. It help managers ‘keep the fire alive’ by cultivating an enthusiastic, service-orientated team eager to put what they have learnt into practice and provide exceptional service to your customers.

Objective: To ensure that tools and techniques learned during the workshop translate into reality on the front line and that barriers to excellence are minimised or removed.

Stratus Associates